Culture Shift

As the Head of Customer Success, I worked with clients to analyse the trends through the award-winning software, Report + Support, and to provide expert and evidence-based advice, analysis and guidance on the prevention of unacceptable behaviour, including gender-based violence and harassment. I worked to with the sales, marketing and product team to input into the product and roll-out. Key highlights of our work include:

• Providing strategic and expert advice to Culture Shift’s 60+ partners, including Cambridge University, Imperial College London, Nottingham University, Robert Gordon University and Alan Turing.

• Developing and implementing the organisational Success Strategy outlining product and service expansion informed by prevention, and the client development and retention process.

• Maintained 0% churn of current partner base.

• Developing the service offering to include bespoke consultancy, communication campaigns, a risk assessment framework and community of practice.

• Producing the sector-first Data Sharing Guidance for case management with Hill Dickinson which was featured in The Guardian.

• Co-writing the Exceeding Expectations report responding to the Office for Students consultation on harassment and misconduct.

• Hosting a series of webinars including 'From personal experience to prevention'